Returns and refunds

Refunds are only possible within the framework of the right of withdrawal. The terms and conditions for exercising this right of withdrawal can be found in point 6. of the General Conditions of Use of the site.

The right of withdrawal corresponds to a period of 14 calendar days from the day following the day of delivery of the product. Within this period, the customer must notify his intention to withdraw from the product using the withdrawal form available at the level of the General Conditions of Use of the Site. By using the link to the form, you can fill out the form and send it directly to the Creator concerned.

Do I have to pay the return costs?

That depends.

Within 14 days after receiving the order, the return costs are at the expense of the Creator if the return is motivated by a malfunction or an error of the seller: this is the withdrawal period.

Still in the context of withdrawal, if you simply change your mind, the shipping costs will be at your own expense. If the returned item is not in its original condition, any loss of value is borne by the buyer.